Sarawak ID|Register
Polls
Announcements

Client's Charter Achievement 2023

Note: Client's Charter Achievement is measured by Quarterly Basis

No.
Client's Charter
1st Quarter 2nd Quarter 3rd Quarter 4th Quarter
Jan
Feb
Mac
Apr
May
Jun
Jul
Aug
Sept
Oct
Nov
Dec
1.

To Process Issuance of Timber Industry Licence for Exporter, Importer and Local Traders within two (2) Working Day.

100% 100% 100% 100%
100% 0% 100% 100% 100% 100% 100% 100%

2.

To Process And Issue The Grading Certificate Within Five (5) Working Days.

100% 100% 100% 99% 100% 100% 100% 100% 100% 99% 100% 100%

3.

To Process And Issue Import & Export Licenses For Timber And Timber Products Within One (1) Working Day.

100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

4.

To Process Feedback On Applications for Non-Resident Workers and Expatriates Within Seven (7) Working Days.

100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%

5.

To Process Renewal of Timber Industry Licence for Manufacturer within Twenty-One (21) Working Days.

100% 100% 91% 100% 21% 0% 0% 95% 80% 86% 100% 100%
6.

To Process Payments Within Twelve (12) Working Days.

100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
7.

To Respond to Enquiries and Information Request Within Three (3) Working Days.

100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
8.

To Respond to Customer Complaints Within Three (3) Working Days.

Tiada Aduan
Tiada Aduan Satu (1) aduan diterima menerusi Talikhidmat
Tiada Aduan
PERATUSAN 99.57% 86.71% 94.05% 99.29%

 

Client's Charter Achievement:  2014-2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023

 

Quick Link