Client's Charter Achievement 2026
Note: Client's Charter Achievement is measured by Quarterly Basis
|
No.
|
Client's Charter
|
1st Quarter | 2nd Quarter | 3rd Quarter | 4th Quarter | ||||||||
|
Jan
|
Feb
|
Mac
|
Apr
|
May
|
Jun
|
Jul
|
Aug
|
Sept
|
Oct
|
Nov
|
Dec
|
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|
1.
|
To process the issuance of timber industry licences for exporters, importers and local traders within two (2) working days. |
- | - | - | - | - | - | - | - | - | - | - | - |
|
2. |
To process and issue the grading certification within five (5) working days. |
- | - | - | - | - | - | - | - | - | - | - | - |
|
3. |
To process and issue import and export licences for timbers and timber products within one (1) working day. |
- | - | - | - | - | - | - | - | - | - | - | - |
|
4. |
To process feedback on applications for non-resident workers and expatriates within seven (7) working days. |
- | - | - | - | - | - | - | - | - | - | - | - |
|
5. |
To process the renewal of timber industry licences for manufacturing activities not involving revisions to the mill layout plan within twenty-one (21) working days. |
- | - | - | - | - | - | - | - | - | - | - | - |
| 6. |
To process bills and claims within twelve (12) working days. |
- | - | - | - | - | - | - | - | - | - | - | - |
| 7. |
To respond to enquiries and information requests within three (3) working days. |
- | - | - | - | - | - | - | - | - | - | - | - |
| 8. |
To respond to customer complaints withing three (3) working days. |
- | - | - | - | ||||||||
| PERCENTAGE | - | - | - | - | |||||||||
Client's Charter Achievement : 2014-2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025| 2026
