Client's Charter Achievement 2023
Note: Client's Charter Achievement is measured by Quarterly Basis
|
No.
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Client's Charter
|
1st Quarter | 2nd Quarter | 3rd Quarter | 4th Quarter | ||||||||
|
Jan
|
Feb
|
Mac
|
Apr
|
May
|
Jun
|
Jul
|
Aug
|
Sept
|
Oct
|
Nov
|
Dec
|
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|
1.
|
To Process Issuance of Timber Industry Licence for Exporter, Importer and Local Traders within two (2) Working Day. |
100% | 100% | 100% | 100% | 100% | 0% | 100% | 100% | 100% | 100% | 100% | 100% |
|
2. |
To Process And Issue The Grading Certificate Within Five (5) Working Days. |
100% | 100% | 100% | 99% | 100% | 100% | 100% | 100% | 100% | 99% | 100% | 100% |
|
3. |
To Process And Issue Import & Export Licenses For Timber And Timber Products Within One (1) Working Day. |
100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
|
4. |
To Process Feedback On Applications for Non-Resident Workers and Expatriates Within Seven (7) Working Days. |
100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
|
5. |
To Process Renewal of Timber Industry Licence for Manufacturer within Twenty-One (21) Working Days. |
100% | 100% | 91% | 100% | 21% | 0% | 0% | 95% | 80% | 86% | 100% | 100% |
| 6. |
To Process Payments Within Twelve (12) Working Days. |
100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
| 7. |
To Respond to Enquiries and Information Request Within Three (3) Working Days. |
100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% | 100% |
| 8. |
To Respond to Customer Complaints Within Three (3) Working Days. |
Tiada Aduan | Tiada Aduan | Satu (1) aduan diterima menerusi Talikhidmat | Tiada Aduan | ||||||||
| PERATUSAN | 99.57% | 86.71% | 94.05% | 99.29% | |||||||||
Client's Charter Achievement: 2014-2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024